Frequently Asked Questions (FAQ’s)
Q. What is your return policy?
A. We operate a “no quibble’ exchange or refund guarantee. If you are not happy with your purchase just return it, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price excluding delivery cost.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, we are not obliged to refund sale items due to some of these being discontinued lines. Any return orders purchased during our discounted promotion periods will only be eligible for an exchange.
During our SALE period if a selected colour is unavailable an alternate colour will be sent. In this circumstance a full refund can be issued if the customer wishes to return their order.
Q. How do I return an item to you by post?
A. Returning your item is simple. Please fill out the returns form provided inside your delivery, place this form in with your item(s) and seal in the returns bag provided. Take this bag to your local PostOffice and they will take care of the rest.
Q. I returned my order. How long will the refund take?
A. We will endeavour to refund you within 7 working days upon receiving the parcel.
All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
Q. Will my postage be refunded?
A. Your postage will not be refunded, only the full value of the item you purchased.
Q. Do I have to pay for my returns?
A. Returning your item is FREE of charge using the Prepaid Sticker provided with your delivery.
Q. How can I pay?
A. You can pay using any major credit or debit card. A full list of options is provided upon checkout.
Q. How do I use my Discount/Promo code?
A. You can use your discount/promo code on the checkout page. Simply put the code into the relevant box and the discounted will be applied.
Q. I received an incorrect/faulty item in my order?
A. If you have received an incorrect/faulty item in your delivery please notify us via email, Vascularwear@gmail.com someone will respond to your email within 24hrs and deal with the problem in hand.
Q. An item is missing from my delivery?
A. We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
Q. Do you ship worldwide?
A. We ship to Europe, USA and the Rest Of The World
Q. How do I return my item if I live outside of the UK?
A. Items being returned for an exchange or refund outside of the UK are to be returned at the customers exspence.
Q. If I live outside of the UK and I want an exchange do I have to pay for the postage again?
A. No the return of your exchange will be posted free of charge, you will be emailed with your new tracking number.
Q. Is Vascular Wear clothing true to size?
A. All our clothing is produced to fit to the relevant sizes as stated in our SIZE GUIDE. Items stated as fitted on the (Item description) will aim fit tighter than usual.